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Audit of electronic e-government services: E - government portal has contributed to improvement of the work of public administration in dealing with citizens' requests, but it is necessary to continuously take action and regularly evaluate to raise their quality

Podgorica, February 8th, 2021 - The State Audit Institution has performed audit of electronic e-government services by examining four various electronic services intended for citizens:

- Taking the professional exam for work in state bodies with a university degree - on the portal euprava.me, provided by the Ministry of Public Administration, Digital Society and Media;

- Birth certificate - on the portal dokumenta.me, provided by the Ministry of Internal Affairs;

- Criminal records of natural persons - on the portal euprava.me, provided by the Ministry of Justice, Human and Minority Rights and

- Electronic local government - citizen communication - on the portal sistem48.podgorica.me, provided by the Capital of Podgorica.

By this audit, the SAI has examined the extent to which the e-government portal contributed to the improvement of the work of public administration in dealing with citizens' requests.

Based on the conducted audit and the established facts, the competent Auditing Board composed of PhD Branislav Radulović (member of Senate - Head of Auditing Board) and PhD Milan Dabović (President of the Senate  - member of Auditing Board), has determined that the e-government portal (in the part related to dealing with citizens' requests)  contributed to the improvement of the work of public administration, but that audit entities and other bodies should continuously take actions and activities in order to raise the quality of e-services, as well as to regularly evaluate them in order to improve their use.

In order to improve e-government, the State Audit Institution, based on insights into four electronic services, has given five recommendations to the Ministry of Public Administration, Digital Society and Media, two recommendations to the Ministry of Interior Affairs and one recommendation each to the Ministry of Justice, Human and Minority Rights and the Capital of Podgorica.

The implementation of the given recommendations will help citizens, among other things, to perform electronic transaction and receive the required document without going to the counter, and in addition, the centralization of services offered to citizens by the public administration will be achieved.